A few days ago I felt like eating El Pollo Loco, so I went to my local store. I was looking at the menu and the lady from the car in front of me yells, “they are out of chicken.” I thought I heard her wrong, but she yelled it again, I was still confused. As the worker came on the speaker to asked me how she can help me, I asked, “are you out of chicken?” The speaker lady replied, “Yes, we are out of chicken, but we may be getting some in about 30 minutes.” I then thought to myself, well, what does that leave on the menu to order?? I decided to leave and not order anything.
I was about to ask if I was on Candid Camera, but then realized that show is no longer on air. I am not a celebrity, so I could not be getting Punked. I just did not understand how a company named, El Pollo Loco (English translation, “Crazy Chicken”) was out of chicken. I found it loco that this could happen to a company that its menu is about 98% chicken. I of course had to tweet about this crazy moment in my life (exaggeration). The corporate office for El Pollo Loco (aka @ElPolloLocoInc) came across my tweet and replied to it. They told me that more than likely the store was not “out” of chicken but out of “cooked” chicken. I replied back stating that it meant the same thing when you can’t eat uncooked chicken. I was then given a link to tell me experience, I filled out the form a couple days later.
Today, when I came home work there was an envelope from El Pollo Loco in my mail. I opened it and it was a $10 complimentary meal voucher for my inconvenience. I thought this was great compensation and super fast customer service. I am very satisfied with the outcome. Unlike the compensation that Pavilions gave me for having a wasp in my salad…Coupons to more of their wasp infested products!!! I love El Pollo Loco’s food so I would have a hard time boycotting, even if I tried, but this assured me that I don’t need to.
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